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WELCOME TO YOUR NATURAL HEALTHCARE CENTRE

FREQUENTLY ASKED QUESTIONS

CUSTOMER ENQUIRIES

Do I need to register an account before buying something?

Who can I ask if I have questions about the product?

MEMBER ENQUIRIES

How to collect points? How to calculate the points?

How to use account points?

Are there any other benefits of account points?

Does the Online Store account points have a redemption period?

PURCHASE AND PAYMENT

How to make purchase and payment?

DELIVERY ENQUIRIES

How to calculate Shipping Fees?

Who will deliver the goods?

How long does it take to ship after billing?

What are your operating hours and shipping processing period?

How long can I receive the goods after shipped out?

What should I do if the parcel has not been receive after a week?

How do I check the tracking number of the parcel?

RETURN AND REFUND ENQUIRIES

What should I do if the parcel is missing/damaged during delivery?

What if I find moldy or expired goods?

If I don't want the product for some reason after purchased, can I return or refund it?

If I don't want the product for some reason after purchased, can I change other products?

HOW TO JOIN AS A DISTRIBUTOR

I am interested to be your Distributor?

Any rules and regulations to be a Distributor ?

Who can I contact if I have questions to be Distributor?

OFFER AND PROMOTION ENQUIRIES

How to know more about your Offer and Promotion?

Any limitation or rules and regulation of your promotion?

EVENT ENQUIRIES

How to know more about your Events?

How to participate in your Events?